Mike Doherty
I've
always been interested in two things: one, what makes
people do the things they do. And, two, simplifying
things.
I wasn't what you'd call a great student. My time at
University was mostly spent playing sports, socializing
and having fun. Somehow I managed to obtain a degree
in Mathematics from an exceptional school, the University
of Waterloo in Ontario, Canada.
Waterloo is a tough school and I was fortunate to enroll
in their co-op program. That's where you attend school
one term, and then work the next, until you eventually
graduate.
My first work term would help shape my life. It was
with Woods Gordon - who have since become Cap Gemini
Ernst & Young, the global IT and consulting powerhouse.
Here's me, a 19-year old punk from a small town (pop.
4,400) in Ontario, working for a large, prestigious
consulting firm. Apparently ready to give advice to
all sorts of CEOs and VPs. Well, that's not quite what
happened.
I enjoyed consulting. The diversity was brilliant. You
were fortunate to see the inner workings of a number
of different companies, in a number of different industries.
During my time at Ernst & Young I was also able
to forge long lasting relationships with a number of
people. People that, to this day, I still connect with,
discuss ideas with, and would call my friends.
During my early consulting days I was somewhat in awe
of the firm's talent. I figured that to stay relevant,
I'd need to learn. And fast. I became a voracious reader
and learner - passions that I'll carry with me forever.
After working at E&Y for 8 years, I decided to get
some industry experience. I joined National Grocers,
to help establish a supply chain group and to improve
the supply chain of this multi-billion dollar food retailer.
Two years later, I was lured into line management, becoming
Inventory Manager for a large electrical and plumbing
wholesaler.
One day I got a call from a former Ernst & Young
colleague. He had accepted a position at Canadian Tire
and was mandated to re-engineer its supply chain. His
question to me was simple, "Interested?" My
answer was yes. Here was a chance to start from a clean
sheet of paper, forget everything I'd learned and design
something better. Better and simpler.
The task was daunting. Changing how a successful, 75-year
old company works is no easy task. Our team struggled.
What to do? Where to start? What to focus on? Just some
of the questions we asked ourselves. I can remember
sitting in a meeting, early on, holding up a clean sheet
of paper and asking, "OK, what the hell are we
going to do?"
We had a great team. A team composed of people with
supply chain experience, some without, some long time
employees and others, like me, newcomers. The team jelled.
The design was brilliant. Simple. Elegant.
Problem was, we couldn't implement it - at least not
all of it. No technology existed that would allow the
process to work as designed. We turned our attention
to implementing what we could - seamlessly integrating
the supply chain from distribution center to supplier.
The implementation was fairly smooth, for one simple
reason - we had a well thought out, well documented
process. The process design became our bible - shaping
education, training, coaching and implementation.
The initiative went well. The results were very good
- service levels improved significantly, as did inventory
turns.
Still, I was disappointed. Some people are tough to
please and I guess I'm one of those folks. Our vision
was to seamlessly integrate the retail supply chain
from consumer to supplier. We had described this elegantly
on paper. We had implemented a piece of this to prove
that the idea worked. But our design has, to this day,
not been realized.
Shortly after this initiative a few of us were sitting
around one night having a few beers when someone asked,
"what are we gonna do next?" Good question.
One beer led to another and the next thing you know,
we'd decided to form a small, focused consulting company
aimed at helping retailers do what our team did.
You've probably heard the phrase, "full of piss
and vinegar". That was us. We left the safe confines
of a big, established retailer to form a small consultancy.
Leading a project and running a company are two different
things. I knew nothing about sales and marketing before
starting this company. Reality forced me to learn. I
devoured everything I could learn about marketing. Unfortunately,
we also had some internal disagreements around philosophy
and direction.
Ultimately our company failed and ceased operations
in its 4th year. It's funny. People love to talk about
success and failure, but I'm not really sure there's
much between 'em. In either case, they're excellent
teachers. The lessons learned will serve me well for
the rest of my life.
I still have this burning desire to see our vision fulfilled.
I can't explain it, but this passion fills my very existence.
Passion is my fuel.
I love my wife, family and our dogs. I love helping
people. I'm extremely passionate about my beloved soccer
team, Manchester United - in fact I regularly travel
to England to watch them play, and to "sign my
heart out for the lads". In my spare time I'm the
editor of "Reds United" - the official magazine
of the Manchester United Supporters Club Canada.
I love sports. Love the Oakland Raiders football team
and the Toronto Maple Leafs hockey team. I love to learn
and read. My idea of a great time is sitting down in
front of the fireplace, with my wife and dogs and engaging
in a good book. Hey, that's me.
One of my former partners and I have re-formed, chocked
full of the learning's from our previous experiences,
ready to help people simplify their life. I'm very excited
about the chance to fulfill our vision.
Sounds like fun, doesn't it?
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